Customer Success
Implementation and Support
At Nicolab, we strive to deliver the highest value and impact to the daily practice of our users to ensure they get the most value from our platform. Our dedicated team ensures smooth implementation and responsive support, both tailored to your specific needs, along with comprehensive training. Whether you’re just getting started or need assistance along the way, we’re here to help every step of the journey.
Dedicated Support
Whether you need assistance with Nicolab Assist, StrokeViewer or have any other questions, our team of technical and clinical experts are here to help you.
- 24/7 Ongoing multi-lingual support
- Customised live, virtual or on-demand training
- Custom reporting and analytics
- Test new features and discuss product innovation
Lead Time to Go-Live
Implementing Nicolab’s solutions is a streamlined and collaborative process designed to get your team up and running quickly. From initial project kick-off to final training, our dedicated team works closely with both IT and clinical personnel to ensure a smooth rollout.
Our Customer Success Team
Nicole Dyball
Head of Customer Success ‑ APAC
Isabell Bones, PhD
Solution and Service Lead – EMEA
Gaia Cardinali
Junior Implementation Engineer
Nicole Dyball
Head of Customer Success ‑ APAC
Isabell Bones, PhD
Solution and Service Lead – EMEA
Gaia Cardinali
Junior Implementation Engineer
